Technical Support Specialist
Waltham, MA
The Company
Our client is the world leader in solving critical documentation issues for enterprise-level organizations and governments, enabling them to operate more efficiently and profitably. The company offers a full suite of software, training, and professional services based off their international content standard for creation, management, and deployment of mission-critical content.
The Job
This position will require a high degree of independence working in a dynamic but small environment providing primary technical support contact for customer base and within the company.
Since first incorporating in 1988 Wallace Associates has been dedicated to helping progressive firms with a priority on people to identify and hire the top talent in their industry. Our primary focus is on the information industry. We specialize and know the business like no one else. Key clients are technology research firms, and other research firms including medical, biotech and consumer research. We work with e- publishers, information aggregators, firms in copyright management, market data companies and software companies whose products manage content.
Our work is done on a retained basis. Positions we fill are C level, VP, some directors and some high level sales positions. Generally base salaries are between $100 and 250K. Much of our work is with entrepreneurial firms and medium size companies where our candidate can have a significant impact.
What We Do
We approach every search in a highly personalized and customized manner to meet the unique needs of each individual client, large or small, startup or established organization. We leverage our expertise to provide speed and value with a fee structure designed to meet your needs and obtain the best candidate in the shortest time possible.
If you work for an organization involved in commercial content and are interested in employment issues such as adding top professionals to your organization or learning about opportunities to enhance your career we'd like to be in touch with you. To join our network send us an email.
The Technical Support Specialist duties will include:
- Provide technical support to clients using IM software.
- Software installation and troubleshooting for end-users.
- Ensure proper documentation and solutions of all tickets/incidents.
- Assist with updates and support of e-learning programs.
- Database and list management.
- Assist with software testing and quality assurance and control.
- Learning Management System administration and updates.
What It Takes:
The selected candidate will have:
- Strong knowledge of MS Word including Styles and Templates.
- Telephone technical support including remote support tools.
- Solid working knowledge of Windows Operating Systems.
- HTML and web site development a plus.
- Strong written and verbal communication skills.
- Professional demeanor and likes interaction with people.
- Ability to solve problems and adapt to ever-changing priorities.
Why Apply?
Our client is an industry leader who helps enterprise-level organizations and governments operate more efficiently and profitably. Our client offers a challenging opportunity, and an excellent compensation and benefits package in a business casual environment. Our client is an Equal Opportunity Employer M/F/V/D.
Applicants should contact our search firm:
Wallace Associates
positions@wallaceassoc.com
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